We always endeavour to provide the best service and products for our customers , customer satisfaction is a number one priority

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 0151 548 1144

Email us sales@prestigegranite.co.uk

Or write to us at Prestige Granite & Marble Ltd , Knowsley Business park , Kirkby , Liverpool l33 7XF (please request proof of receipt if posting)

We aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to the Dispute Resolution Ombudsman



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